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Shipping, Refunds, and Privacy Policy

Returns and Exchange Policy

You may return most new, unopened items within 30 days of delivery for a full refund. T-Shirts and Sweatshirts cannot be refunded once they have been worn, especially if they become stained or unwearable.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, feel free to call, email, or simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We are also happy to exchange most items, although we may have to contact you for additional shipping fees.

Shipping

We ship to as many international addresses as possible. We have difficulty receiving credit card transactions from many international locations, though. It's a good idea to contact your credit card company ahead of time as some do freeze on international orders. We do not offer PayPal at this time, so it may be that we are unable to process your international transaction, and we apologize if we are unable to fulfill your order. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Most items ship in 2-3 business days, although handmade products vary and are indicated as such, and CD sets may take extra time to burn. Please let us know if your order is a gift or has a deadline. If your item is backordered, we will contact you and let you know of the expected time delay. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We do not offer expedited shipping at this time. We offer FedEx as a courtesy, as some customers prefer it to USPS, but it processes the same amount of time as a regular order does. Due to our contemplative prayer schedule, our apostolic outreach is fruitful, but limited. We understand this is inconvenient for some, and are happy to refund anyone that needs to order overnight or expedited from either Amazon or a retail store.

If you select Pickup ONLY and do not have the means to pick up your order in our store, your order will ship Media Mail. You are also welcome to contact us if your shipping option was a mistake. We are happy to adjust your order over the phone if you would like to avoid Media Mail. If your order weighs more than $3, or we are unable to ship it Media Mail, we will contact you for payment as we cannot afford free shipping. This may delay your order.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage. 

The Information We Collect:

This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: 

Name 
Address 
Email address 
Phone number 
Credit/Debit Card Information 
(etc.) 

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: 

Name 
Address 
Phone Number 
(etc.) 

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. 

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. 

We offer gift certificates by which you can personalize a product you order for another person. Information you provide to us to create a gift certificate is only used for that purpose, and it is only disclosed to the person receiving the gift. 

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.